Erica is a graduate of the University of Wisconsin – Madison, where she obtained a Bachelor of Science in Human Development & Family Studies and a certificate in Education & Educational Services. Having been a first-generation student, Erica is passionate about helping students navigate financial aid and obtain the resources needed to complete their degrees. In her current position she has a variety of duties including federal verification and loan processing. She also supervises a team of student employees. Prior to this role, Erica worked in the office first as a student employee and then as Office Manager. Outside of work, she enjoys spending time with family and friends, traveling, and reading.